At Fluid Health, we are committed to protecting your privacy while helping you connect with appropriate care providers.

This policy outlines how we handle your information.

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1. HIPAA Status and Our Service

• We are not a HIPAA-covered entity. While we take your privacy seriously, our app does not fall under HIPAA regulations

• We provide a matching service that connects you with qualified sex therapists

• We do not host or facilitate calls on our platform; we solely provide a service to connect you with external care providers

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How We Handle Your Information

 

Sensitive Information

• When you share your concerns or issues through our platform, we:

  • Immediately email this information back to you

  • Do not store this information in our systems

  • Do not share this information with therapists or any third parties

Demographic Data

• We use demographic information only in aggregate form for internal analysis

• Individual user data is never shared with therapists or third parties

• This helps us understand and better serve our community while maintaining your privacy

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Information Sharing

We do not:

• Share your personal information with therapists

• Sell or distribute your data to third parties

• Store sensitive health-related information

• Transfer any of your concerns or issues to therapists

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Appointment Booking

• We facilitate 15-minute calls with therapists

• Only basic booking information is used to arrange appointments

• Your preliminary concerns and issues remain private and are not forwarded to the therapist

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3. Data Security and Retention

• We employ industry-standard security measures to protect your information

• All data transmission is encrypted

• We maintain strict internal access controls

• We retain non-personal data for app improvement purposes only

• We regularly review and update our security practices

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4. Third-Party Services

• We may use third-party services for app functionality

• These services have their own privacy policies, and we encourage you to review them

• We carefully select our third-party providers based on their security standards

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5. Your Rights
You have the right to:

• Request information about the data we hold

• Request deletion of your information

• Opt out of demographic data collection

• Receive a copy of your data

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6. Changes to This Policy
We may update this policy from time to time. Please review it periodically. Any significant changes will be communicated to users.

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7. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at info@myfluidhealth.com

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By using Fluid Health, you agree to the terms outlined in this privacy policy.